Frequently
Asked Questions

Allulose is a rare natural sweetener that tastes and behaves like sugar but contains 87% fewer calories. It caramelises, browns and blends just like sugar, without the blood sugar spikes.

Erythritol is a type of sugar alcohol that naturally occurs in various food items such as grapes, pears, mushrooms, cheese, wine and beer, and soy sauce. This means that it has been a part of our diets for thousands of years.

In humans, erythritol is generally well-tolerated and does not typically cause any gastrointestinal changes. This is because of its smaller molecular weight and unique configuration, which sets it apart from other types of alditols.

Monk fruit is a unique member of the gourd family that sets it apart from typical fruits. Its round shape, greenish-brown color, and growth on perennial vines make it a fascinating fruit. However, monk fruit remains relatively unknown due to its exclusive cultivation in the mountains of China and Thailand. Lakanto's monk fruit, specifically cultivated near the picturesque town of Guilin, thrives in the awe-inspiring Karst Mountains of Southern China.

There is 1% monk fruit extract in our proprietary formulation, please consider the following information:

• Erythritol has sweetness strength of 60-70% of sugar.
• Monk fruit is 250-300 times sweeter than sugar.
• The monk fruit​ constitutes about 20-40% of the sweetness.

Check out our brands websites or social media accounts for inspirational recipes using some of the products in our range. See lakanto.com.au and saweetway.com.au

Estimated delivery timeframes are provided as a guide only and commence once your order has been dispatched.

Estimated delivery times:

• Australia: 1-5 business days (Metro) 3-10 business days (Regional)
• New Zealand: 7–10 business days

Delivery times may vary depending on your location, courier services, customs processing, weather events, and other circumstances outside our control.

We offer flat-rate shipping options across Australia and New Zealand, with free shipping available for qualifying orders:

• Australia: $10.00 (Incl. GST), or FREE shipping for orders over $70.00. 
• New Zealand: $14.95 (Incl. GST), or FREE shipping for orders over $90.00.

Note: Shipping costs and free-shipping thresholds will be automatically applied to your cart at checkout based on your delivery address.

Where available, tracking information will be provided via email once your order has been dispatched.

Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the delivery where required.

Currently, Responsibly Sweet ships to Australia and New Zealand. If your specific location is not available during the checkout process, please contact our team at orders@responsiblysweet.com before placing your order so we can assist you.

For international orders, customers are responsible for any customs duties, import taxes, brokerage fees, or other government charges imposed by the destination country unless otherwise stated.

These charges are not included in the purchase price or shipping costs.

If your order is lost or arrives damaged, please contact us as soon as possible. We will work with the shipping provider to investigate the issue and determine an appropriate resolution, which may include a replacement, refund, or other remedy where applicable. 

Customers may be asked to provide photographs of damaged items or packaging.

If you change your mind about your purchase, you may request a return within 14 days of receiving your order, provided that:

• The item is unused, unopened (where applicable), and in its original condition.
• All original packaging, accessories, manuals, tags, and proof of purchase are included.
• The item has not been damaged, altered, or used beyond what is necessary to inspect it.

Change of mind returns are subject to approval and may not be available for all products. Customers are responsible for return shipping costs unless otherwise agreed or required by law. 

If your order arrives damaged, defective, incorrect, or significantly different from its description, please contact us as soon as possible and, where practical, within 14 days of receiving your order.

Depending on the circumstances and your rights under applicable consumer laws, we may offer:

• A repair;
• A replacement;
• A refund; or
• Another suitable remedy.

We may request photographs or additional information to assess the issue before processing your claim.

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to the original payment method within 14 business days. Processing times may vary depending on your bank or payment provider. Original shipping charges are generally non-refundable unless required by law or where the return is due to our error.

Yes. In accordance with New Zealand tax laws for offshore suppliers, a 15% New Zealand Goods and Services Tax (GST) is calculated and included in the total price of your order at checkout. There are no hidden tax surprises. Please note some of our products are exempt and this will be reflected in your cart at checkout.

We ship on a Delivered Duty Unpaid (DDU) basis. This means that any customs clearance fees, import taxes, or duties levied by New Zealand Customs upon entry into the country are the responsibility of the customer/recipient.

Unfortunately, we are unable to deliver to PO Boxes or Private Bags. Please provide a physical residential or business address at checkout to ensure a successful delivery.