Refund policy
Effective Date: 1st July 2026
At Responsibly Sweet, we are committed to providing quality products and excellent customer service. This Return & Refund Policy explains your rights and our procedures for returns, refunds, exchanges, and faulty products.
Change of Mind Returns
If you change your mind about your purchase, you may request a return within 14 days of receiving your order, provided that:
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The item is unused, unopened (where applicable), and in its original condition.
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All original packaging, accessories, manuals, tags, and proof of purchase are included.
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The item has not been damaged, altered, or used beyond what is necessary to inspect it.
Change of mind returns are subject to approval and may not be available for all products.
Customers are responsible for return shipping costs unless otherwise agreed or required by law.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, defective, incorrect, or significantly different from its description, please contact us as soon as possible and, where practical, within 14 days of receiving your order.
Depending on the circumstances and your rights under applicable consumer laws, we may offer:
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A replacement;
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A refund; or
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Another suitable remedy
We may request photographs or additional information to assess the issue before processing your claim.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless required by law or where the return is due to our error.
Exchanges
Where available, we may offer exchanges for items of equal value, subject to stock availability. If an exchange is not possible, we may provide a refund or store credit where appropriate.
Return Shipping
Customers are responsible for ensuring returned items are securely packaged.
We recommend using a tracked and insured shipping service, as Responsibly Sweet cannot be responsible for items lost or damaged during return transit.
Consumer Rights
Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL), the New Zealand Consumer Guarantees Act 1993 (CGA), or any other applicable consumer protection legislation.
Where a product or service fails to meet the consumer guarantees provided by law, you may be entitled to a repair, replacement, refund, or other remedy.
Contact Us
If you have any questions regarding this policy or wish to request a return, refund, or exchange, please contact us:
Responsibly Sweet
Email: Contact Us
Phone: +61 2 9542 7400
Business Address: 19 Saggart Field Road, Minto, NSW 2566
Please include your order number and a brief description of the issue when contacting us.