Shipping policy

Effective Date: 1st July 2026

Thank you for shopping with Responsibly Sweet. This Shipping & Delivery Policy outlines how we process, ship, and deliver orders within Australia and New Zealand.

Order Processing

Orders are typically processed within 1-2 business days after payment has been received and cleared.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, promotional events, or unforeseen circumstances, processing times may be longer. If significant delays occur, we will make reasonable efforts to notify affected customers.

Shipping Locations

We currently ship to:

  • Australia

  • New Zealand

If your location is not available during checkout, please contact us before placing your order.

Shipping Costs

Shipping costs are calculated at checkout based on factors including:

  • Delivery location

  • Package size and weight

  • Shipping method selected

Any applicable shipping charges will be displayed before payment is completed.

Estimated Delivery Times

Estimated delivery timeframes are provided as a guide only and commence once your order has been dispatched.

Estimated delivery times:

  • Australia: 1-5 business days (Metro) 3-10 business days (Regional)

  • New Zealand: 7–10 business days

Delivery times may vary depending on your location, courier services, customs processing, weather events, and other circumstances outside our control.

Order Tracking

Where available, tracking information will be provided via email once your order has been dispatched.

Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the delivery where required.

Delivery Delays

While we aim to meet all estimated delivery timeframes, delays can occasionally occur due to factors outside our control, including:

  • Courier delays

  • Public holidays

  • Severe weather

  • Customs clearance

  • High shipping volumes

Responsibly Sweet is not liable for delays caused by third-party shipping providers or events beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address is supplied:

  • We are not responsible for delays or failed deliveries.

  • Additional shipping charges may apply if an order must be re-shipped.

  • If the order has already been dispatched, we may be unable to amend the delivery address.

Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us as soon as possible.

We will work with the shipping provider to investigate the issue and determine an appropriate resolution, which may include a replacement, refund, or other remedy where applicable.

Customers may be asked to provide photographs of damaged items or packaging.

Delivery Acceptance

Risk in the goods passes to the customer upon delivery to the nominated delivery address, unless otherwise required by applicable law.

Ownership of goods remains with Responsibly Sweet until full payment has been received.

Customs, Duties and Taxes

For international orders, customers are responsible for any customs duties, import taxes, brokerage fees, or other government charges imposed by the destination country unless otherwise stated.

These charges are not included in the purchase price or shipping costs.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Responsibly Sweet

Email: Contact Us

Phone: +61 2 9542 7400

Business Address:  19 Saggart Field Road, Minto, NSW 2566