Terms of service

TERMS & CONDITIONS

Effective Date: 1st July 2026

DISCLAIMER

The information provided on this website is intended for general informational purposes only. While Responsibly Sweet makes reasonable efforts to ensure that information displayed on this website is accurate and current, we do not guarantee that all information, descriptions, images, pricing, availability or other content is complete, accurate or free from errors.

You are responsible for determining whether our products and services are suitable for your individual needs.

Nothing contained within these Terms excludes, restricts or modifies any rights or remedies available to you under applicable consumer protection laws, including the Australian Consumer Law or the New Zealand Consumer Guarantees Act 1993.

 

OVERVIEW

This website is operated by Responsibly Sweet.

Throughout this website, the terms “we”, “us” and “our” refer to Responsibly Sweet. We provide this website, including all information, products, services, tools and features available through the website, subject to your acceptance of these Terms & Conditions.

By visiting our website, creating an account, placing an order, or purchasing products from us, you agree to be bound by these Terms & Conditions, together with any additional policies referenced on our website, including our:

  • Privacy Policy;

  • Shipping & Delivery Policy; and

  • Return & Refund Policy.

Please read these Terms carefully before accessing or using our website.

If you do not agree with these Terms, you must not access our website or use our services.

We reserve the right to update, amend or replace any part of these Terms at any time. Any changes will become effective once published on our website.

Your continued use of our website following any updates constitutes acceptance of the revised Terms.

 

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms, you confirm that:

  • You are at least the age of majority in your state, territory or country of residence; or

  • You have obtained appropriate consent from a parent or legal guardian where required.

You agree not to use our products, website or services for any unlawful purpose or in breach of any applicable laws or regulations.

You must not:

  • Use our website for fraudulent activities;

  • Attempt to gain unauthorised access to our systems;

  • Upload or transmit viruses, malware or harmful code;

  • Interfere with the security or operation of our website; or

  • Use our products or services for purposes that are prohibited by law.

A breach of these Terms may result in suspension or termination of your access to our website and services.

 

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service, cancel orders, or restrict access to our website where reasonably necessary, including circumstances involving:

  • Suspected fraud;

  • Incorrect pricing or product information;

  • Abuse of our policies;

  • Unlawful activity; or

  • Breaches of these Terms.

You understand that information submitted through our website may be transferred electronically through various networks to provide our services.

Payment information is handled securely through approved third-party payment providers and is not stored by us unless otherwise permitted and required.

You must not reproduce, copy, sell, resell, distribute or exploit any part of our website, products, services or content without our prior written consent.

The headings used throughout these Terms are included for convenience only and do not affect interpretation.

 

SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We aim to ensure that all information provided on our website is accurate and up to date.

However, we do not guarantee that:

  • Website content is always complete, accurate or current;

  • Product descriptions are free from errors;

  • Pricing information is always accurate;

  • Product availability information is always current; or

  • Website content is suitable for every individual purpose.

Information provided on this website is intended as general information only and should not be relied upon as the sole basis for making decisions.

We reserve the right to correct errors, update information, or modify website content at any time without notice.

SECTION 4 — MODIFICATIONS TO PRODUCTS, SERVICES AND PRICES

Prices for products and services may change at any time without notice.

We reserve the right to:

  • Modify or discontinue products or services;

  • Change product availability;

  • Adjust pricing;

  • Limit quantities available for purchase; or

  • Refuse or cancel orders where appropriate.

We are not liable to you or any third party for any modification, price change, suspension or discontinuation of products or services.

 

SECTION 5 — PRODUCTS OR SERVICES

Certain products or services may only be available online through our website.

We make reasonable efforts to display products as accurately as possible, including images, descriptions, colours, specifications and features.

However, we cannot guarantee that:

  • Your device display will accurately represent product colours;

  • Product packaging will exactly match website images;

  • Products will always remain available; or

  • Products will meet every individual expectation.

All product descriptions, pricing and availability are subject to change without notice.

We reserve the right to:

  • Limit quantities purchased;

  • Refuse sales to certain individuals or locations;

  • Discontinue products;

  • Correct product information; or

  • Cancel orders affected by errors or inaccuracies.

Nothing in these Terms limits your rights under applicable consumer protection laws.

SECTION 6 — ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide accurate, complete and current information when making a purchase through our website.

This includes providing correct:

  • Name;

  • Billing details;

  • Shipping address;

  • Email address;

  • Phone number; and

  • Payment information.

You agree to promptly update your account and contact information where required so we can complete your transactions and contact you when necessary.

If we believe that information provided is inaccurate, incomplete, fraudulent or suspicious, we reserve the right to:

  • Delay processing your order;

  • Request additional verification;

  • Cancel your order; or

  • Restrict future purchases.

You are responsible for ensuring that your order information is correct before completing checkout.

We are not responsible for delays, losses or additional costs caused by incorrect information provided by you.

SECTION 7 — OPTIONAL TOOLS

We may provide access to third-party tools or features through our website.

These tools may include, but are not limited to:

  • Payment services;

  • Shipping calculators;

  • Customer account features;

  • Review platforms;

  • Marketing integrations; and

  • Other third-party applications.

These tools are provided on an “as available” basis and without warranties, guarantees or endorsements unless expressly stated.

You acknowledge that:

  • We do not control third-party tools;

  • We are not responsible for their availability, functionality or accuracy;

  • Your use of third-party tools may be subject to additional terms imposed by those providers.

You use optional third-party tools at your own discretion and risk.

We recommend reviewing the terms and conditions and privacy policies of any third-party services before using them.

 

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to third-party websites, products or services.

These links are provided for convenience only and do not constitute an endorsement, recommendation or approval by us.

We are not responsible for:

  • The content of third-party websites;

  • The accuracy of information provided by third parties;

  • The products or services offered by third parties;

  • Privacy practices of third parties; or

  • Any loss or damage arising from your use of third-party websites.

Your use of third-party websites is subject to the terms and policies of those providers.

You should review their policies before engaging with their services.

SECTION 9 — CUSTOMER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you submit comments, reviews, feedback, suggestions, ideas, photographs, testimonials or other materials to us (“Submissions”), you agree that we may use those Submissions for business purposes.

By providing a Submission, you represent and warrant that:

  • You own or have permission to provide the content;

  • The content does not infringe any third-party rights;

  • The content is accurate and not misleading;

  • The content does not contain unlawful, offensive or inappropriate material.

You grant Responsibly Sweet a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, publish, distribute and display your Submissions for purposes including:

  • Marketing;

  • Advertising;

  • Customer communications;

  • Website content; and

  • Business improvement.

We are not obligated to publish, use or respond to any Submission.

We reserve the right to remove any Submission that we determine:

  • Violates these Terms;

  • Is unlawful;

  • Is offensive or inappropriate;

  • Misrepresents our products or services; or

  • May harm our business or customers.

SECTION 10 — PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

By using our website, you acknowledge that your personal information may be collected, stored, used and disclosed in accordance with our Privacy Policy and applicable privacy laws.

For further information, please review our Privacy Policy.

SECTION 11 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain errors, inaccuracies or omissions relating to:

  • Product descriptions;

  • Pricing;

  • Promotions;

  • Shipping information;

  • Availability;

  • Product specifications; or

  • Other website content.

We reserve the right to correct any errors, update information, change content or cancel orders affected by incorrect information without prior notice.

Where an order is cancelled due to an error after payment has been received, we will provide an appropriate refund.

We do not undertake any obligation to update website information except where required by applicable law.

 

SECTION 12 — PROHIBITED USES

In addition to other restrictions contained within these Terms, you are prohibited from using our website or services:

(a) For any unlawful purpose;

(b) To solicit others to perform or participate in unlawful activities;

(c) To violate any applicable laws or regulations;

(d) To infringe our intellectual property rights or the rights of others;

(e) To submit false, misleading or fraudulent information;

(f) To upload or transmit viruses, malware or harmful code;

(g) To collect or track personal information of others without permission;

(h) To engage in spam, phishing, scraping or automated data collection;

(i) To interfere with the security, operation or functionality of our website;

(j) To impersonate another person or misrepresent your identity; or

(k) To use our products or services for any purpose prohibited by law.

We reserve the right to terminate your access to our website or services if you breach these requirements.

SECTION 13 — DISCLAIMER OF WARRANTIES

To the maximum extent permitted by law, Responsibly Sweet does not guarantee, represent or warrant that:

  • Your use of our website will be uninterrupted, secure or error-free;

  • Information provided on our website will always be accurate, complete or current;

  • Products, services or information obtained through our website will meet your specific requirements or expectations; or

  • Any errors on our website will be corrected.

You acknowledge that your use of our website and purchase of products or services is at your own discretion and risk.

Products and services are provided on an “as available” basis, except where consumer guarantees or other mandatory rights apply under applicable law.

Nothing in these Terms excludes, restricts or modifies any rights or remedies available to you under:

  • The Australian Consumer Law;

  • The New Zealand Consumer Guarantees Act 1993; or

  • Any other applicable consumer protection legislation.

SECTION 14 — LIMITATION OF LIABILITY

To the maximum extent permitted by law, Responsibly Sweet, including its directors, employees, contractors, suppliers and affiliates, will not be liable for any loss, damage, claim, expense or liability arising from or related to:

  • Your access to or use of our website;

  • Your inability to access or use our website;

  • Products or services purchased through our website;

  • Errors, omissions or inaccuracies on our website;

  • Third-party websites, services or providers;

  • Delays, interruptions or failures outside our reasonable control; or

  • Any breach of these Terms by you.

This includes, but is not limited to, direct, indirect, incidental, special, consequential or economic losses.

Where liability cannot be excluded under applicable law, our liability will be limited to the maximum extent permitted by law.

For consumer transactions, nothing in these Terms limits your statutory rights, guarantees or remedies.

 

SECTION 15 — INDEMNIFICATION

You agree to indemnify and hold harmless Responsibly Sweet, its directors, officers, employees, contractors, affiliates, suppliers and service providers from any claim, loss, liability, damage, cost or expense (including reasonable legal fees) arising from:

  • Your breach of these Terms;

  • Your violation of any law or regulation;

  • Your misuse of our website or products;

  • Your infringement of third-party rights; or

  • Any information or content submitted by you.

This indemnity applies only to the extent permitted by applicable law.

SECTION 16 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be removed or limited to the extent necessary.

The remaining provisions will continue to remain valid and enforceable.

 

SECTION 17 — TERMINATION

These Terms remain effective unless terminated by either you or us.

You may stop using our website at any time.

We may terminate or restrict your access to our website or services without notice if we reasonably believe that you have:

  • Breached these Terms;

  • Engaged in fraudulent or unlawful activity;

  • Misused our website, products or services; or

  • Created risk or harm to our business, customers or systems.

Any obligations or liabilities incurred before termination will continue to apply.

 

SECTION 18 — ENTIRE AGREEMENT

These Terms, together with our website policies and any additional agreements referenced on our website, form the entire agreement between you and Responsibly Sweet regarding your use of our website and purchase of our products and services.

These Terms replace any prior agreements, communications or understandings, whether written or verbal, relating to the same subject matter.

 

SECTION 19 — GOVERNING LAW

These Terms and any disputes arising from them are governed by the laws applicable in the jurisdiction where Responsibly Sweet operates.

If you are located in Australia, these Terms are governed by the applicable laws of the relevant Australian state or territory, together with Commonwealth legislation including the Australian Consumer Law.

If you are located in New Zealand, these Terms are governed by the laws of New Zealand, including applicable consumer protection legislation.

You agree to submit to the courts and tribunals of the applicable jurisdiction.

 

SECTION 20 — CHANGES TO TERMS & CONDITIONS

We reserve the right to update, amend or replace these Terms at any time.

Any updates will be published on this page with an updated effective date.

It is your responsibility to review these Terms periodically.

Your continued use of our website after changes are published constitutes acceptance of those changes.

 

SECTION 21 — CONTACT INFORMATION

If you have any questions regarding these Terms & Conditions, please contact us:

Responsibly Sweet

Email: process@responsiblysweet.com

Phone: +61 2 9542 7400

Business Address: 19 Saggart Field Road, Minto, NSW 2566